Software Support Analysts

About This Role

A Toronto-based technology company is recruiting support analysts to serve its international client base across time zones.

Responsibilities

• Provide application support to enterprise clients
• Triage, document and escalate technical issues
• Contribute to the support knowledge base

Requirements

• Two or more years in software support or IT service roles
• Strong troubleshooting and communication skills
• Experience with ticketing systems

Qualifications

Degree or diploma in computing, or equivalent experience

Benefits

Hybrid working model Health benefits Professional development budget

How the Recruitment Process Works

1. 01Apply online
2. 02Application review
3. 03Screening
4. 04Employer interview
5. 05Documentation & mobilization
6. 06Deployment

To apply, complete the application form below with your details, CV and any supporting documents. Afrinexa Global reviews every application and contacts candidates whose profiles match the employer's requirements. Afrinexa Global supports recruitment and mobility processes — employment and visa decisions rest with the employer and the relevant authorities.